Is this Future Shock?

musings on how technology is changing my business environment

Archive for the ‘knowledge management’ Category

Things in transition

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transition

Back in October, I was reminding people to keep up with their social networks as the recession brought challenges.

While it was hardly prescient, it was brought home to me when my role at work changed; my operating division had what’s called a headcount challenge – basically, they needed less people to run the work – and I was placed in what’s called a transition centre.

Now, for years I’ve worked on an assignment basis – work comes up, I say I’m interested, and if suitable, I get to do the job… which might be for a month, a quarter, or even a year or two. You learn a lot of new skills, get to work with really interesting people and technologies and then move on.

This means moving to a new role is not a surprise, and nor is having to change what I do. Currently, I’ve been asked to manage some folk as they move from one role to another.

Nearly everyone realises as the business environment changes, the work we’re carrying out has to change – and we’ll need to be flexible to do this. What I’m looking forward to is using some tools rather more Enterprise 2.0 than spreadsheets to help people on their journey.

Whatever people like me do to help individuals, their new roles and assignments have to be found by them – and one of the best ways? Through their own networks.

So, I repeat my plea.
Keep up with your social networks.

Image Credit: ruSSeLL hiGGs

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Written by SteveEllwood

May 17, 2009 at 4:13 pm

Social Media & Knowledge Management

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scratching head

Social Media in the Enterprise

I wondered about the impact social media tools were making in knowledge management for the enterprise. We have got some very rapid growth in the takeup of the tools in my company; we have loads of wikis, internal blogs – growing use of Twitter.

I wondered about the difference between *Information* Management & *Knowledge* management.

Thanks to a tweet from @elsua I found my way to an excellent presentation given by John Bordeaux (@JBordeaux, since you ask).

As with many of these things, what you can take away from it depends to some extent on your organisational culture. I found it very interesting, particularly the view on

Basic information sharing infrastucture – just do it!

    Enterprise search
    Democratic web publishing
    Social media! Everything 2.0
  • Image Credit: I am K.E.B.

  • Written by SteveEllwood

    February 1, 2009 at 12:20 pm

    Weighing Contributions and Participation

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    stairs

    Should we reward participation?

    Is adding useable knowledge to your employer useful? Should it be part of your actual job?

    If it was part of your job, how would you measure it? Should you?

    To save time, I think the right answers are Yes; Yes; Yes; Various ways; Yes

    Why ask the question now?

    As my interest in Social media and wikis has risen over the last year or so, I’ve watched JP talk about social software in the enterprise (many links), and recently been delighted when my firm started the nascent internal social networking, announced publicly by my colleague Richard Dennison

    There’s a fair amount of wiki use within the firm, and I like them – despite my ongoing discussion with another colleague Sandy Blair.

    We’ve now got an excellent WordPress instance running internally – I think I accidentally publicly announced that, shortly before the official announcement. I like that too, particularly how easy it is to search. I’m still amused that Sandy ranks first for “Glitter Glue” within BT.

    We have had a BTpedia – an enterprise wide information wiki for some time.

    It’s a source of some mild pleasure that I’ve contributed 0.25% of the content (including some of the most edited/updated articles) although I’m .00125% of the workforce.

    This stuff is really taking off, internally

    Why the fuss about job descriptions/measuring etc?

    One reason that is suggested for non-participation in wikis/social media is the “not real work” argument. People express concern that their management will think they are slacking if they add to wikis/blogs.

    Make adding to corporate knowledge part of people’s jobs, with some sort of weighting to it, and people *may* be more willing to do it

    As far as measuring goes, until we move to a more Deming driven organisation, you have to show what and how you contribute. Measuring something about your contributions might provide that.

    What should we measure

    As is often the case, I’m again somewhat beaten to the point by Richard, who in his excellent recent post says

    Leadership will be a combination of willingness to engage and connect, and the value of those engagements and connections to the community of users and to the complete enterprise ecosystem. Leadership won’t be about power but influence. And, value to the ecosystem will be measured in terms of contribution rather than achievement

    he then highlights

    Everyone in a enterprise ecosystem will need to understand that while every perception/view is equally valid, they are not of equal importance… Importance will be a combination of that inferred by the enterprise (as currently happens) and that inferred by the community (willingness to connect/engage and value of those connections/engagements as measured by the community).

    To me, that suggests a combination of

    • objective measure – perhaps a combination of separate views, incoming links, other citations, and maybe number of comments/edits
    • subjective measures – post ranking/karma awards

    What do you think should be measured in Enterprise Social Media?

    Picture Credit Capt Kodak

    Written by SteveEllwood

    June 23, 2008 at 1:34 pm