Archive for the ‘VRM’ Category
… or who am I, anyway? Do *you* trust me?
I’m a moderately keen Facebook user. I have a number of friends, and am in a few groups – although I avoid all zombie battles and the like.
I’m a member of a number of web forums, and a newsgroup user.
I also blog in a couple of places, Twitter, and use some other Web2.0/blogging tools. I use last.fm intermittently.
I don’t think any of my online contacts know all the places I am, and I have differing reputations/standing in all of them.
None of the DVD/bookshops I use know enough about me to target me precisely – except Amazon – and while they provided the infrastructure to learn about my *purchases*, I provided large amounts of rating information to them – and told them which of my purchases (for others) not to use for recommendations.
I’d also heard about a bit about OpenID but thought that would be a bit taxing to understand for a neophyte like me – when I suddenly discovered that I could use this blog as an OpenID… it now makes commenting on other folks blogs a bit easier, and helped sort out my QDOS application [FWIW, I have a shamefully low QDOS of 1100].
I can use my identity here to let me comment on folk’s blogs. I’m an unknown blogger, and so not trusted as an authority.
One of the forums I frequent, I’ve been a member since near inception; I posted a lot; I’ve accrued karma/reputation points; I know some of the moderators; I organised group buys (basically taking on the hassle of ordering scores of items worth hundreds/thousands of dollars for members). I’m *trusted* there.
Now, does my reputation there belong to me, or to the community who accorded me the reputation?
In fact, some of it does seem to belong to me, as I posted on another related forum (to do with bushcraft, if you must know) and I was challenged about something. Another poster (who I didn’t think I knew) said something like “Nah, he’s alright. I know him from x, and he’s been about for years and knows a lot about this.” He “knew” me because he recognised my nickname and location. He used differing nicknames, so I couldn’t have vouched for him. If I’d logged in with my OpenID, it would be more obvious.
I’d like to take my data with me and share it with whom I want. Is Data Portability the answer? Well, yes. For some of it, and seeing @jowyang’s post encourages me to believe there’ll be some movement.
And no, not unless we sort out which data is mine. The karma others gave me in a bushcraft group? My technorati rating (as if!). Even if it was mine, how we going to transfer that?
I’m going to watch the debate with interest – and learn more, I hope.
Since I started using Facebook regularly, the most interesting things I’ve found are:
- blog posts written by others, that lead me to find out more about what’s happening in the internet area (OK, I’m failing to avoid saying Web 2.0)
- bits in people status feeds that make me think “I wonder what that is?”
Some of the things I’ve found recently (yes, I know they’re all probably old hat)
Twitter – letting folk know your presence/activity
Jaiku – another presence/group/blogging monitoring thing, with the ability to add “channels”
Spinvox – does voice to text stuff, but lets you update Facebook/twitter/Jaiku by phone, which is fun
Tumblr – which allows you to rapidly add links, quotes, text, photos to a stream – and you can add channels, too. I use it for grabbing links, which I RSS to my blog
Tabblo – a photo/text/story/printing site – lets you *easily* bring photos in from Flickr and fairly easily from Picasa; let’s you produce interesting photo displays that you can print as PDF; locally; for free …
Picknik – which lets you edit *online* phots on your PC, Picasa, Facebook, Flickr. Very nice.
I think I’ll probably edit this as I recall/use more bits ‘n bobs.
JP’s blogged about VRM a few times.
Recently, he mused
I believe in VRM. I believe that in the 21st century, product-driven advertising is fundamentally flawed. Personal recommendations, whether direct or via collaborative filtering, count for a lot more. Recommendations from people I know and trust, recommendations that scale now that I have the tools and the technology to discover the recommendations and act on them.
I followed the link, and ended up with a discussion of the scenarios that result depending upon your answers to 2 questions.
Q1: Who controls the interactions between vendor and customer?
Q2: Are the interactions focused on transactions or relationships?
… which is why we should strive to build our relationships as strong as we can.
In my mind, who controlled the interaction, was much less important.
I’m interested in the views of others.
Tara Hunt in her Dear World of Marketing post pointed out that
Truly long lasting brands are those who build RELATIONSHIPS with their customers, who then go off and recommend them to others they have RELATIONSHIPS with. …
Believe me, this VRM stuff is not only good for customers, but it is good for YOU as well. It puts you firmly in the position of being exactly where you need to be (available) when the customer has money in hand, poised to purchase. It puts you in the role of helpful sidekick. It makes you indispensably useful.
(She’s fairly damning about corporates setting up Facebook pages, mind, but I bet she’d expect them to react to try and retrieve relationships)